Subject: Tech Support Candidate - Ravi Prakash
From: Ravi Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:07:05 -0500

| | Tech Support Test

Name | Ravi Prakash
E-mail | [email-masked]
Phone Number | (11059) 9717360736
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna (Bihar)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ecomexpress | IT Executive | Till time working not give resign | 21k
Previous Employer 1 | Wipro | Desktop support engineer | 18 Dec 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Pls try to reopen www.ndtv.com ot try to check other also browser just chrome or firefox both, if still not open so clear once browser cookies than check
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First enable the Bluetooth speakers than go mobile setting than enable Bluetooth than search device than paired the those you enable if once paired done than connected Bluetooth speakers
What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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