Subject: Tech Support Candidate - Mohd Tahir Tahir
From: Mohd Tahir Tahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 07:54:02 -0500

| | Tech Support Test

Name | Mohd Tahir Tahir
E-mail | [email-masked]
Phone Number | (011) 9971262625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sangam Vihar In South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharat IT Services Ltd | Customer Support Engineer | Working | 16000
Previous Employer 1 | Trimax IT Infrastructure Services Limited | Desktop Support Engineer | 30 August 2019 | 13313
Previous Employer 2 | Amough Enterprices | Consultant Engineer | 30 July 2017 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Sir Firstly i will check the internet is working in computer or not working if internet is working in computer so its mean that is another issue in computer so we will again check in system sometime www.ndtv.com site not working from his own server so we can rectify from another browser in same computer if computer having showing same problem in another browser its mean that issue from www.ndtv.com server.
Two more options is here if another computer is available at site so we can check in another computer if site is working. So that we can do restart first system the & system again check if that site is not working so we can reset the browser of system & restart the system check sites is working in system .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Step open your Bluetooth Device and go to mobile setting or open the Bluetooth or search the name of Bluetooth if our Bluetooth name is showing so in mobile so we can click on our Bluetooth name after mobile is showing pair this Bluetooth so we can click on yes on our mobile and after that our Bluetooth is connected from mobile. This steps for first time connect Bluetooth from mobile.
What according to you makes you a good candidate for customer service or technical support job? | Yes sir I'm also good Candidate for this position & i have a experience of customer service and technical support. Everyone want to growth the our company with his works & employees want growth for his works like  more knowledge. We do everything for his working spend more time in company for the company or our growths.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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