Subject: Tech Support Candidate - Josyula S Ravi Kumar
From: Josyula S Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 07:37:38 -0500

| | Tech Support Test

Name | Josyula S Ravi Kumar
E-mail | [email-masked]
Phone Number | (011) 8860116070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Varimile Technologies | Service Desk Analyst | till date | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try to open website on any other web browser
and
Check internet connection
and
Make sure you are not getting any network connection issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 : Make sure bluetooth is on or not
Step 2 : Pair both bluetooth devices.
Step 3 : Once bluetooth is connected you can play any music file

What according to you makes you a good candidate for customer service or technical support job?

1) Good communication Skills.
2) Active Listening.
3) Must have inter personal Skills.
4) Time Management
5) Prioritizing task.
6) Quick learning new technology.
7) Commitment
8) Troubleshooting.
9) Interact with wide range of customers and Technical skils.
10) Ability to resolve any problem

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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