Subject: Tech Support Candidate - Anupam Tiwari
From: Anupam Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 05:38:45 -0500

| | Tech Support Test

Name | Anupam Tiwari
E-mail | [email-masked]
Phone Number | (91) 9004459838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palm Olympia, Sec 16 C, GH 02, Gr Noida West
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ART Global | Proprietor | NA | 42000
Previous Employer 1 | Orient technologies pvt ltd | IT Service desk Executive | Nov 2015 | 32000
Previous Employer 2 | Mphasis an HP company | Sr Tech support associate | Jan 2012 | 24000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try browsing through different browser.
2. I will try browsing through other websites.
3. Clear cache & cookies. Delete Temp files.
4. Ensure I have an active internet on PC.
5. Reset browser setting.
6. Try browsing through cell phone or any other available PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on speakers.
2. Enable Bluetooth on cell phone.
3. Scan for Bluetooth devices.
4. Select speakers from list to establish connection.

What according to you makes you a good candidate for customer service or technical support job?

1. I have required skills for Technical support.
2. More than 8 years of experience in Customer service & service desk.
3. Hunting for job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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