Subject: Tech Support Candidate - Halim Khan
From: Halim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 05:30:23 -0500

| | Tech Support Test

Name | Halim Khan
E-mail | [email-masked]
Phone Number | (+91) 7355463066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhansi U.P
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Society trucking services pvt.ltd | Area service manager | currently working | 35k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my Internet connection ...it is working or not then i will look for the error code and then i will troubleshoot it according.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will open the device bluetooth and then i will open mobile's phone bluetooth from setting then i will search for the device bluetooth once searching will get complete  ....device bluetooth will be visible then i will make pair with it .
What according to you makes you a good candidate for customer service or technical support job? | As i am doing my job ...my work is to manage all the customers and dealer ...i know how to use my technical team to complete the particular task ...i review daily the running problems...And i always focus to my target to get it done on same day....for me customer satisfaction is most important if u want to run any organization .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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