Subject: Tech Support Candidate - Robin chopra
From: Robin chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 03:19:00 -0500

| | Tech Support Test

Name | Robin chopra
E-mail | [email-masked]
Phone Number | (91) 8373968953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | west delhi near rajouri garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | livpure smart ltd | Sr.Customer support executive | | 25000/-
Previous Employer 1 | Club mahindra holidays and resorts pvt ltd pvt ltd | Sr.Sales executive | 22 oct 2019 | 22000/-
Previous Employer 2 | serco | sales executive | 15 oct 2017 | 18000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the internet connection and after that check what the problem going on and after that that gothrough the troubleshot issue  and follow the instruction step by step.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to the settings option in my mobile and after that go to bluetooth option .Than on the bluetooth option and compair with my mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | All the time's greetings have to done in very very good and nice way.Voice should be very calm and sweet.On the call never loose the temper.Never lie to the customer f.Never give temporary solution.Tell the customer each and every situation by give logic examples.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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