Subject: Tech Support Candidate - Dhruv Hasija
From: Dhruv Hasija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 02:31:04 -0500

| | Tech Support Test

Name | Dhruv Hasija
E-mail | [email-masked]
Phone Number | (+91) 8447749433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
aws, sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC Technology | Product Developer | NA | 40,000
Previous Employer 1 | Renoivison Pvt Ltd | IT Executive | 11 Jan 2020 | 16,400
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

. I will check my Internet connectivity.
. Restart my Browser
. Check the entered URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

. Turn on speaker bluetooth
. Turn on mobile phone bluetooth
. Search for speaker from mobile to pair
. After pairing connectivity will setup

What according to you makes you a good candidate for customer service or technical support job?

. Good Experience.
. Polite & Confident
. Communication
. Understand coustomer issues
. Follow up

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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