Subject: Tech Support Candidate - Mardul Mohan
From: Mardul Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 02:27:11 -0500

| | Tech Support Test

Name | Mardul Mohan
E-mail | [email-masked]
Phone Number | (+91) 8115111311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shamarious Retail Pvt.Ltd. | Sales Executive | 2 year | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will check my Internet connection if it is working then
2. I will try again to open web link if again it gives me error then
3. I will open web link in my mobile phone if it is not open then
4. I will wait 5 to 10 minutes to resolve issue from server side if it is not done then
5. I will mail to ndtv to resolve issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly I will ensure to on Bluetooth in Mobile as well as speaker then
2. I will start searching near Bluetooth devices if it's available then
3. I will start pairing Bluetooth  from mobile phone to speaker

What according to you makes you a good candidate for customer service or technical support job?

According to me some Qualities should have customer service support job like
1. Politeness in Voice
2. Good Communication
3. Understand the Customer
4. Take Acknowledgement on each step
5. Take Feedback at end

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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