Subject: Tech Support Candidate - Hunny Sodhi
From: Hunny Sodhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 01:44:19 -0500

| | Tech Support Test

Name | Hunny Sodhi
E-mail | [email-masked]
Phone Number | (+91) 7011156146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chevronne soft tech | Quality Analyst(Technincal support) | Still working | 45000
Previous Employer 1 | Foodpanda | Quality Analyst | 26-June-2019 | 35000
Previous Employer 2 | JML Infomedia pvt ltd | Technincal Engineer | Aug2012 - 2014 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First up, i will locate the error what is the exact error.

Open a new tab and check if i can load another website like google.com  (If open another site, skip down to The problem only happens with certain websites) (If not open another site, continue on to the next step..

2.Will try opening another browser, like Internet Explorer, and try to open the site i am having problems with (If the site works in another browser than the only happens in Firefox.(If the site doesn't work in another browser, check out The problem happens in all web browsers.)

3. IF still not working than For saftey there are some sequences of steps to follow:-

- Try clearing Firefox's cookies and cache.

-Look at the web address in the location bar. Does it start with https:// http which is unsecure website.((notice the "s")

-Check out Internet connection. See Firefox and other browsers can't load websites for some troubleshooting suggestions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.

2. Tap the Bluetooth option.

3.Turn on Bluetooth.

4. A list of available devices will appear.

5.If speaker is not listed, press the button on speaker that makes it discoverable.

6.On your mobile select your speaker and it will be connected!

What according to you makes you a good candidate for customer service or technical support job?

Understand the customer queries.

Correct and complete probing related to issue.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Following up with clients to ensure the problem is resolved.

Managing multiple cases at one time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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