Subject: Tech Support Candidate - rohit sharma
From: rohit sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 01:14:35 -0500

| | Tech Support Test

Name | rohit sharma
E-mail | [email-masked]
Phone Number | (91) 7018451378
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Baner Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quest Global | Senior system administrator | Currently working | 18700
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check my internet is working or not with ping google.com, then check is reachable or not with ping cmd. If site reachable with ping cmd. Then check antivirus logs. If av is blocking the the website so will.allow the website in av. And other need to check in firewall , is this website is allow in particular network or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the blue tooth, then find the device and click in connect and connect the device.
What according to you makes you a good candidate for customer service or technical support job? | My skill is almost same for this position and also I am interesting for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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