Subject: Tech Support Candidate - Rajnish Kumar
From: Rajnish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 01:12:16 -0500

| | Tech Support Test

Name | Rajnish Kumar
E-mail | [email-masked]
Phone Number | (91) 7033465720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Capgemini technology services India limited | Associate consultant | November 2018 | 46000
Previous Employer 2 | Jv global | Trainer | March 2020 | 60000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I ll check my internet connectivity.
2. Then I ll copy the URL and run in another tab.
3. I ll click on internet icon there I ll get trouble shot option.i ll click on it and it ll start detecting the issue.
4. Other options is that I ll click on Network setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the mobile tooth device and also enable the blue tooth option on phone. Then phone will detect the blue tooth device then I ll paired it.

What according to you makes you a good candidate for customer service or technical support job?

I ll be a good candidate for customer ya technical support because I feel I have quality to first understand the customer problem and take all the details / history from the customer . Then I ll use knowledge to provide them adequate solution.

Also I have tech knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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