Subject: Tech Support Candidate - Himalaya Sharma
From: Himalaya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 01:02:44 -0500

| | Tech Support Test

Name | Himalaya Sharma
E-mail | [email-masked]
Phone Number | (91) 8960973723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector-22
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Server admin

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RASPL wipro partner | Desktop Support Engineer L2 | 18th Oct 2020 | 19400
Previous Employer 1 | Paragon Network Services | Desktop Support Engineer | 28th Feb 2019 | 13000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll to check if is there any network physically connectivity related error or not however it's wired or wireless if there's no issue then I'll check the TCP/IP settings of my computer from control panel and if I'm trying to access the mentioned url in an organizational network then I'll reach out to the concerned team to allow me the access of URL.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on the bluetooth speaker then turn on the mobile phone's bluetooth and then go for pair or add new device then locate your bluetooth speaker and click on pair and  after pairing between both devices successfully just click on connect. Now you are ready to use.
What according to you makes you a good candidate for customer service or technical support job? | hands on experience of understanding of customer need and problems and then rectify the issue by suing the best of my knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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