Subject: Tech Support Candidate - Sandeep Roy
From: Sandeep Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 00:54:43 -0500

| | Tech Support Test

Name | Sandeep Roy
E-mail | [email-masked]
Phone Number | (91) 8759678498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon sector 31 Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Technical support representative | 31 dec | 22
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check my internet connection is connected or not!
Check browser for reset it, check network settings for reset it, restart the system once!

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On bluetooth speaker then open mobile Bluetooth search device name after that paired and done.
What according to you makes you a good candidate for customer service or technical support job? | Behaviour, works, communication.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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