Subject: Tech Support Candidate - P S AKASH BABU P S AKASH
From: P S AKASH BABU P S AKASH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 14:37:46 -0500

| | Tech Support Test

Name | P S AKASH BABU P S AKASH
E-mail | [email-masked]
Phone Number | (91) 9993293711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Madhya Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | NA
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will tell the customer to relased and tell the customer that we are here to helo them.
Then i will ask them what is the issue.
After telling the issue as mentioned above ,i will tell the customer that we will give our come help to him.
After observing the error, i will ask the customer what is written exactly in the desktop.so that it make me essay to find out the problem easily.
After understanding the issue ,i will  tell the customer to follow the step i as tell him like whether the net is connected or not, or is their any error being showed regarding the server etc.
After solving the issue, i would ask whether can i do any other help too.
If the answer is NO i will thank him to calling us.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the Bluetooth speaker and we will see that the led start to bling and it will say Bluetooth is ready to pair.
Soon after that we will switch on the Bluetooth in our mobile and press the search button.
In the searching we will see the Bluetooth speaker name and we will pair it.
When pairing is successful, the speaker get connected to the mobile.
Hence we can hear the song seamlessly.

What according to you makes you a good candidate for customer service or technical support job? | Workolic, highly focused,good learner, know multiple languages.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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