Subject: Tech Support Candidate - Raja Babu
From: Raja Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 09:45:39 -0500

| | Tech Support Test

Name | Raja Babu
E-mail | [email-masked]
Phone Number | (+91) 7992373916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Core Java

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oracle Corporation, Malaysia | Implementation Consultant | 31st Oct, 2020 | 113000
Previous Employer 1 | Diligent IT Services | Implementation Engineer | 31st May, 2019 | 69434
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will allow cookies in the browser setting
2. We will check does the website located in the block list inside the browse setting.
3. If the issue still remains the same we will restart the system. Ex: Laptop, Desktop
4. Make sure the internet we are using has enough data speed.
5. Need to check outage area.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First you have to open the Bluetooth speaker device.
2. Tap the device in visibility mode for Bluetooth connection.
3. Open Bluetooth setting of your phone and search for new device
4. Select the device name in your mobile screen.
5. If the Bluetooth speaker is password protected enter the password as well into your mobile phone screen.
6. That's it enjoy your music.

What according to you makes you a good candidate for customer service or technical support job? | According to me understanding customers issue quickly and try to resolve it faster. You should have to be prompt towards customers issue. If your job role has directly interaction with the customers then first and foremost listen to them very sincerely about the issue they are getting. Greed the customers very well. Ex: Sir/Mam how may I can assist you regarding your concern.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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