Subject: Tech Support Candidate - shivam Sharma
From: shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 09:23:29 -0500

| | Tech Support Test

Name | shivam Sharma
E-mail | [email-masked]
Phone Number | (91) 9958143994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | west Delhi - Janakpuri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i am gonna open a new tab and check to see If I can load the other website .
2. if other site doesn't load , I am gonna launch another browser since sometimes problem happens with certain browsers .
3.will try clearing browser cookies and cache by accessing library button on a toolbar to clear the history .
4.  will clear cookies and cache by selecting a drop down menu and will make sure that other items I want will not be selected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  firstly  we need to check whether the divice is discoverable or not , if not then we should make the device visible.
2.  switching on the bluetooth on mobile phone and on the speaker.
3. allow speaker to pair with the device by giving it the permission to pair.
4.  after pairing the device would be ready to connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | i posses the ability to learn and implement challenges and would be  succesful in solving the technical queries of the customer . i am eager to learn and grow my skills while providing the value to the company .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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