Subject: Tech Support Candidate - Inadranil Gupt
From: Inadranil Gupt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 08:41:59 -0500

| | Tech Support Test

Name | Inadranil Gupt
E-mail | [email-masked]
Phone Number | (0120) 5185977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Grater Noida sector 16
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Net4 Networrk seviceds Lt | Sr. Tech support | | 29683/-
Previous Employer 1 | Dish TV | Tech support | 10 july 2011 | 12500/-
Previous Employer 2 | tdServices Pvt L | SME | June 2009 | 13800/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device (Many basic problems can be solved simply by restarting our device. This clears caches and forces the device to re-load the program)

2)  Make Sure the Internet Connection Works or not

3) Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth.
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | For me, customer engagement is really im[ortant because we're not just here to answer or resolve their queries but also for them to treat us like a friend, not just a robot to help them out since we only got to talk to them once. Product knowledge, phone skills are just basics that are easy to learn but a "can-do or willingness to help attitudes" are something that you can do if you are passionate about what you are doing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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