Subject: Tech Support Candidate - Nayanika Mall
From: Nayanika Mall <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 04:24:30 -0500

| | Tech Support Test

Name | Nayanika Mall
E-mail | [email-masked]
Phone Number | (+91) 8726216071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chattarpur ,New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | British Telecom | Trainee Associste | 21 oct,2020 | 25625
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would check the error the page is showing while trying to access it through any website .
I would check if the website is accessible on any other browser .
I would check proxy settings of the browser.
Also,  I would check compatibility settings of the browser.
I would also check if the website can be added in trusted list and run.
If it does not work then would do browser reset.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For this, on the bluetooth of the speaker and the phone also .
Scan for the bluetooth speaker's name, and then click to connect in phone .
It would pop up for pair option, accept the option in the phone.
It would get paired.

What according to you makes you a good candidate for customer service or technical support job?

Ability to understand customer's issue.
Patience .
Technical knowledge ,basic knowledge would work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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