Subject: Tech Support Candidate - Jatin Anand
From: Jatin Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 02:16:29 -0500

| | Tech Support Test

Name | Jatin Anand
E-mail | [email-masked]
Phone Number | (+91) 8004726682
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 16B greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Business analysis, customer interaction

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini technology solutions | Associate Consultant | 12 march 2021 | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I’ll check whether the website does exist or not.
2. I can search for ndtv website via google and click on the link provided by google.
3. I’ll check if there are any spelling mistakes while accessing the link.
4. I’ll try accessing the same website via a different browser.
5. I’ll clear cookies and cache memory and then will check if i can access it.
6. Lastly I’ll access any other website to check my internet connection is working or not before checking if my browsers have restricted the access to the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on your speaker’s Bluetooth.
2. Turn in your mobile phone Bluetooth.
3. Hard press the Bluetooth option from the drop down menu on the phone- this will take you the Bluetooth settings.
4. Check if the speaker’s name is visible in the available device.
5. If available try to connect and pair it with tour mobile device.
6. If not available scan for available device and connect to the desired Bluetooth speaker and pair it and you’ll be good to go.

What according to you makes you a good candidate for customer service or technical support job? | In the last four years of my working tenure with Capgemini, i have worked as an L1, L2 and L3 support. Working on with the different levels of environment i have a better understanding of what goes how and what should be done in which scenario. In the L3 level i have had the direct interactions with the clients so i have a better understanding of what the clients need within what time period.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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