Subject: Tech Support Candidate - Shams E Azam
From: Shams E Azam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Dec 2020 01:59:17 -0500

| | Tech Support Test

Name | Shams E Azam
E-mail | [email-masked]
Phone Number | (+91) 7388121138
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 63, noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | L3Harris Technologies | NOC Engineer | Till now | 24000
Previous Employer 1 | Bharti Infratel | NOC Engineer | 21 March 2020 | 14750
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check website spelling.
2- Then I will check in another browser.
3- After that, I will check the internet connection and will try to check another webpage that is working or not.
4- if there will be no issue on above points then I will search NDTV in google and will try to open ndtv website from google search result.
5- After checking all the above points, I will find out that NDTV website is currently working or it is down.
6- if it will be down then I will wait and if it is working from another system then I will check that is that website blocked from my administration.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will turn on Bluetooth from speaker then Turn on bluetooth then I will search for bluetooth discoverable devices after that I will pair my speaker from search result. Then it will be connected
What according to you makes you a good candidate for customer service or technical support job? | To satisfy the customer with our services. They should not have any doubts regarding our services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |