Subject: Tech Support Candidate - Chandra Gupta
From: Chandra Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 22:04:19 -0500

| | Tech Support Test

Name | Chandra Gupta
E-mail | [email-masked]
Phone Number | (91) 7042323777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttamnagar west
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exclusive Infosoft Pvt Ltd | Team Lead | | 60000
Previous Employer 1 | TechYuvi 24*7 Services | Sr. Technical Support Engineer | 26 July 2013 | 45000
Previous Employer 2 | NIIT LTD. | Technical Infa Admin | 29 March 2011 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will perform the following steps,
1. First I need to check what kind of error is this, is it Internet issue or browser issue or the web page issue.
2. I will check the Internet, it is working or not. If Internet not working then I will troubleshoot the Internet first. If the Internet working then I proceed for the further steps.
3. I will try resetting browser and check it's working or not.
4. I will try adding this website in trusted site list.
5. I will try opening the website in other web browsers.
6. If the problem still not fix then, try rebooting the system and try opening again.
7. If the issue still not fixed then I will try opening on other computers as well to check if it's working on other computers or not.
8. I will try disabling anti-virus as well to check if that website blocked by them.
9. If the issue still not fixed then I will run several tools to completely reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Long press the power button or Bluetooth button on the speaker to turn on the pairing mode.
2. Turn on the Bluetooth in my mobile which will scan for near by Bluetooth devices.
3. Find the Bluetooth device from the list and hit on that to pair with my mobile.
4. It will ask for permission to allow audio and phone call.
5. I allow that and it will be connected to my mobile.

What according to you makes you a good candidate for customer service or technical support job? | I love interacting with customers and providing solutions for their issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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