Subject: Tech Support Candidate - Neeraj kadam Neeraj
From: Neeraj kadam Neeraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 19:06:27 -0500

| | Tech Support Test

Name | Neeraj kadam Neeraj
E-mail | [email-masked]
Phone Number | (91) 9897422780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wings | Executive | September | 17
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will check the followings steps for browsing the web site.
1 .internet connection should be runing .
2 . Router or wifi connection should be running and also check the green light blinking or not in router .
3 . website we open this is runing in other system or not because of server error.
4. If you are browsing this website in the mobile but not open then , We have to open the desktop site in mobile after ward we can browse the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to start the bluetooth option in speaker and mobile . afterwards we have to pairing and allow in both sets. It will connected

What according to you makes you a good candidate for customer service or technical support job?

First if we are handling any customer these are the  following thing should be follow
1.Greetings ,
2.what customer problem facing first leasen carefully .
3 . If customer not get satisfaction from our company services . So first escalate the problem to our seniors. For resolving the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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