Subject: Tech Support Candidate - Mukul saini Mukul
From: Mukul saini Mukul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 12:18:31 -0500

| | Tech Support Test

Name | Mukul saini Mukul
E-mail | [email-masked]
Phone Number | (91) 9812671947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
VoIP
Oracel sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Technical support | | 16500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I have to follow some simple steps defined below:
1) Read out the Error message carefully if message have instruction, will follow it.
2) I will check  my internet connection again, is it working properly or not.
3) clear the cache memory from browser and try it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) open the setting option in  my mobile.
2) Go into the Bluetooth section and on the switch from there.
3) Now on the Bluetooth for speaker too.
4) Go to mobile bluetooth section and looking for available bluetooth devices.
5) select the device you want to pair or speaker device.
6) Enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | I think, a good positive approach and interactive in nature, will be sign of good service provider.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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