Subject: Tech Support Candidate - Shubhangi Shubhangi
From: Shubhangi Shubhangi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 12:14:32 -0500

| | Tech Support Test

Name | Shubhangi Shubhangi
E-mail | [email-masked]
Phone Number | (+91) 8697413969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec 78
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Worked as Quality Auditor

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Specialist | working | 32000
Previous Employer 1 | Wipro Technologies | Sr. Associate | 16/10/2016 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will check if the computer is connected to the network and internet is working or not.
2. Try to go on a different website to check the internet connectivity
3. I will check if the website address is correct or not.
4. I will check firewall and the blocked site options in browser.
5. I will delete cache and cookies from browser and restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First turn on the bluetooth on phone
2. Turn on the speaker and check for the connectivity led if its blinking and indicating that its ready to be paired
3. Then search for the bluetooth speaker on the phone using 'search for bluetooth device' option
4. Once you see the speaker in the list click on it to connect and pair

What according to you makes you a good candidate for customer service or technical support job? | I have worked in Service based industry and specially in technical support for more than 5 years and have helped to provide quality service to the clients. I have also worked as Quality Manager and carried out several service improvement plans within the project to deliver quality service to the clients. I have also prepared SOPs to run the customer service program efficiently including Knowledge Articles for several technical issues within the organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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