Subject: Tech Support Candidate - Pendyala Sumanth
From: Pendyala Sumanth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 11:48:56 -0500

| | Tech Support Test

Name | Pendyala Sumanth
E-mail | [email-masked]
Phone Number | (91) 9908790093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyd
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Collabera with client HCL | IT service desk analyst | NA | NA
Previous Employer 1 | Tech mahindra | Senior associate tech support | NA | NA
Previous Employer 2 | 247 | Subject matter expert | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. What is the error you are getting?
2.what exactly you see on the computer screen?
3.can you please confirm if you are having Internet connection on your computer?
4. Is that the only website that is not working?
5 can you please try to access if the other websites are working?
6. When was the last time you accessed this website?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth
2.Swipe down from the top of the screen.
3.Touch and hold Bluetooth .
4.Tap Pair new device.
5.If you don't find Pair new device, check under "Available devices" or tap More.
6. Refresh.
7.Tap the name of the Bluetooth device you want to pair with your device.
8.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I can assure you that i am a good candidate who will suit for this job because, I have good communication and rappo with the US clients in which its my daily job since 4 years and 8 months, I have been working for AT&T, Verizon as clients for 4 years which is including of both customer satisfaction and the technical assistance in the chats and calls, in my concept customer service is something comes in to us when we feel we are in customer shoes, that is the time we can understand their emotions and feelings and provide outstanding customer services
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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