Subject: Tech Support Candidate - Mohd rizwan Ansari
From: Mohd rizwan Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 11:23:08 -0500

| | Tech Support Test

Name | Mohd rizwan Ansari
E-mail | [email-masked]
Phone Number | (+91) 9821600248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ncr corporation pvt ltd | Senior support analyst | Currentlt working | 21,980
Previous Employer 1 | Diebold nixdorf pvt ltd | Senior ej executive | 2018 september | 17,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly , check the internet connectivity
2. If internet is proper , try the website in different browser

3. Check with the browser tools for chache memory, and other garbage cookies

4. If still not working, check with the website address

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the blutooth device
2. Switch on the blutooth connectivity on mobile decice

3. Scan and sesrch nesrby device
4. If the device found add it

What according to you makes you a good candidate for customer service or technical support job?

1. Knowledge of technical aspects
2. Good communication
3. Provide silution and satisfactory result tot he customers
4. Good team handling
5. Good ideas and decision benefitial for the project  and organizartion.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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