Subject: Tech Support Candidate - Vedansh Uniyal
From: Vedansh Uniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 10:36:46 -0500

| | Tech Support Test

Name | Vedansh Uniyal
E-mail | [email-masked]
Phone Number | (91) 9193543048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Near indian bank , near mamura mandi , sector 66 , noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
I have experience in trouble shooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Customer executive | 30 november 2020 | 16000
Previous Employer 1 | Live digital marketing solutions pvt Ltd | Excalation and mailling as a l2 executive | 1 april 2020 | 18000
Previous Employer 2 | Ienergizer | Customer executive | 20 september 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i'll check about the error that i am facing if error is technical then i will clear allcatches of browser after that i will check the url and figure it out after that refresh the browser or open it again if same problem emerges again i will use some other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: switch on the speakers
St. 2 : turn on bt on my mobile and check the device connection on mobile
St. 3 : pair the particular device and play some music

What according to you makes you a good candidate for customer service or technical support job? | I am good with customer and decision making,  if customers is calling for same issue again and again , i use to highlight his or her case to the department or to our supervisor , good in understanding and listening his problem and providing resolution to the individual
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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