Subject: Tech Support Candidate - Shweta Panda
From: Shweta Panda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 10:25:37 -0500

| | Tech Support Test

Name | Shweta Panda
E-mail | [email-masked]
Phone Number | (91) 9599931759
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | In Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flextronic | Cso | 18 October 2020 | 27000
Previous Employer 1 | Exito | Crm support | Feb 2019 | 22000
Previous Employer 2 | Ienegizer | Backend support | Jan 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart My Device,Make Sure the Internet Connection Works then Check if the Website is Down for Everybody or Just Me,
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1 on bluetooth command, 2 search device near by 3 connect that Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | According to my past experience customer satisfaction is everything and I can convince any customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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