Subject: Tech Support Candidate - Sonal Gupta
From: Sonal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 08:37:37 -0500

| | Tech Support Test

Name | Sonal Gupta
E-mail | [email-masked]
Phone Number | (91) 9599861909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Cms it services | Technical support engineer | 5-03-2020 | 18k
Previous Employer 2 | Ibm info services | Technical support engineer | 27-09-2017 | 11k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:-
First check the network connection that lan / wifi connected properly.

Then switch the lan Port and lan cable if system is connected with lan.

If user is connected with wifi then we need to confirm that other user is able to use wifi or not

If everything is ok then we will check the proxy setting and provide the correct proxy IP to user

We will guide user to open same url in different browser.

After follow these steps issue will resolve but if user still facing the issue then will follow below mentioned steps

Confirm with user from when he is facing this issue and if user say that he never used this side before that might be access issue.

So we will guide user to login in different system and then check the same url.if still url is not working that seems I'd related issue and guide user to contact with concern team.

And guide user to ask another user to login in his system and try to open the same url(this is optional steps to follow)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open the mobile Bluetooth.

Then select the Bluetooth speaker which you want to connect.

Then click on pair after that mobile will connect

What according to you makes you a good candidate for customer service or technical support job?

According to me I have a 5 year experience in Technical support so I know how to handle the user even how to work or tackle the escalated case.
I am good team player and I have worked in different team.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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