Subject: Tech Support Candidate - Amit Kumar Pathak Amit
From: Amit Kumar Pathak Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 08:26:13 -0500

| | Tech Support Test

Name | Amit Kumar Pathak Amit
E-mail | [email-masked]
Phone Number | (91) 7903418487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Realince | Team leader | 03 years | 12000
Previous Employer 1 | Parx | Fashion adviser | 02 years | 11000
Previous Employer 2 | Vimal Realince | Support team | 01 years | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will try to solve the problem and then we will take help from our support team if it does not happen.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on the Bluetooth of the mobile, then I will turn on the speaker and then connect .. through the guidelines of the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Experience, Self confidence important point
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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