Subject: Tech Support Candidate - Pranjal Baviskar
From: Pranjal Baviskar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 07:41:40 -0500

| | Tech Support Test

Name | Pranjal Baviskar
E-mail | [email-masked]
Phone Number | (+91) 8446482063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nashik
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sandip Polytechnic | Technical assistance | 16/4/2020 | 23000
Previous Employer 1 | Minitek systems Pvt ltd | Customer desktop support | 31/5/2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) As the customer will call first we will hear out his problem carefully.

2) I will ask him to let me know the date and time and his computer. And if it wrong then I will guide him to change that and try to reopen the site.

3) I will ask him to let me know the status of his computer lan is it showing internet connectivity or error mark.

4) I will ask him to check other sites are opening or not to check the internet is on or not.

5) I will ask him what protocol he is using is it http or https

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) visible our mobile bluetooth.

2) Switch on the bluetooth speaker.

3) search the bluetooth device for pairing with him.

4) if code require then read the booklet and provide password if needed.

5) hence the device is connected with mobile

What according to you makes you a good candidate for customer service or technical support job?

1) Good communication.
2) listening a issue properly.
3) provide good solution for the issue
4)communicate properly with the customer with confidence

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |