Subject: Tech Support Candidate - Kuldeep Bhardwaj
From: Kuldeep Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 06:38:43 -0500

| | Tech Support Test

Name | Kuldeep Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 7042697714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Go Entry Search Engine | Ops Manager | | 10.4
Previous Employer 1 | QuantM Net Technologies | Team Lead Tech Sales | | 7
Previous Employer 2 | E4E Technolohies | Team Lead | | 7

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check the URL if it's correct or not.
Then will check proxy settings >Start>Run>inetcpl.cpl and then hit enter to open internet properties. Go to advanced> Lan Settings and check if the proxy dialogue box is unchecked if checked and click on Okay.
Then we can go to command prompt and ping google.com.
If it's working then it will revert with packet sent 4 received 4 lost 0.
And at last check router if all the lights are up and running or else contact ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker
Go to Bluetooth on mobile settings
As soon as you turn on the Bluetooth it will show the available Bluetooth devices.
Look for Bluetooth speaker name under available devices and then tap on the name to establish a connection.

What according to you makes you a good candidate for customer service or technical support job?

I follow a professional call flow script to greet and engage the customer. Few important key points to keep in mind before we go live on a call:

Greetings and Welcome
Issue aknowledgement
Sympathy and assuring for help and support
Willing to help
Set time frame to resolve the issue
Keep updating the customer while helping
Educate the customer for future reference
Call closing

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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