Subject: Tech Support Candidate - Ajay Kumar Das
From: Ajay Kumar Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 06:34:29 -0500

| | Tech Support Test

Name | Ajay Kumar Das
E-mail | [email-masked]
Phone Number | (110065) 8595563896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Amrit Puri near Iskcon temple
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
System related troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl tech | Analyst | 4th , Feb,2021 | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Checking error first
Resetting browser
Relaunch and check
If not then will add site to compatible view
Relaunch browser and will check
If still not work will try with other browser as sometime site does not support the existing browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Name the device as per the choice before connection to make it easier
Turn on Bluetooth of both mobile and speaker
Check if Bluetooth device falls in range
Tap the Bluetooth device which needs to be connected
After tapping a confirmation message displays on both the device allow them
Device will be connected successfully

What according to you makes you a good candidate for customer service or technical support job? | I have been working with technical skills for last 2 years and regularly learning concepts to enhance knowledge in order to provide best solutions to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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