Subject: Tech Support Candidate - Josyula Ravi Kumar
From: Josyula Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 05:43:13 -0500

| | Tech Support Test

Name | Josyula Ravi Kumar
E-mail | [email-masked]
Phone Number | (9111) 8860116070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Varimile Technologies | IT Executive | Till Date | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1 To understand the issue completely.
Step 2 To perform basic troubleshooting
step3 To take appropriate actions within limited time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 To check Bluetooth devices are turned on or not and turn it on.
Step 2 To pair Bluetooth devices and play any audio file.

What according to you makes you a good candidate for customer service or technical support job?

1) Good listener
2) One who can complete the task in a limited period of time.
3) One who can handle work pressure in difficult situations.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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