Subject: Tech Support Candidate - Shivashish Pandey
From: Shivashish Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 05:27:43 -0500

| | Tech Support Test

Name | Shivashish Pandey
E-mail | [email-masked]
Phone Number | (+91) 9818295668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Analyst | NA |
Previous Employer 1 | Wipro limited | Technical associate | 10 December 2017 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the machine is connected to a network and if the user is not connected to a network i will ask the user to connect to LAN or Wifi.

2.If the user is connected to internet then we will check other websites are working or not.

3. We will check what kind of error is coming. If there is an error code or access related message or password related issue we will perform troubleshooting accordingly.

4. We will check since when the machine is not restarted.

5. Reset browser by pressing ctrl+shift+delete once the browser is open.

6. Recheck the response or the error on that application.

7. If the issue persists then we will run gpupdate from Run command and reset or remove everything from credential manager.

8. Ask the user to restart the machine and check the application website is working or not.

These are the basic troubleshooting steps we will follow if the user is unable to open link.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on the speaker
2. Wait till the speaker says waiting for connection
3. Turn on the Bluetooth on your phone and search for devices.
4. Pair the bluetooth device as per the name for your speaker.

Once connected you will receive a confirmation prompt.

What according to you makes you a good candidate for customer service or technical support job?

I have good understanding of the technical aspects to the user end. I have dealt with clients all across the world which have given me the opportunity to work on various issues catering to location. I try to deep dive into the issue untill resolve for my better technical skills. I am a good listener which allows me to understand the route cause of the problem. I try to categorise issues on basic and then try to assist the as per there requirement.
I have worked under immense pressure which has helped me to grow in my technical skills. Connecting with the user at there capacity so that issues can be identified quickly. I am team player.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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