Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 05:26:51 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (+91) 9006476526
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 77
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Basically it depends on the error that we get. If we get "This site can't be reached" then there is some sort of issue with the internet connection. For this we would have to check our router or the cable connection. Also, there might be some issues with the driver, so we can check for wifi/ethernet driver updates. If we get the error "404, File not found", then this page does not exist or we have not entered the website correctly. We will check if we have spelled it correctly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will turn on speaker in pairing mode the turn on bluetooth of the phone and choose scan device.
Check available device and select bluetooth speaker name..

What according to you makes you a good candidate for customer service or technical support job? | I am an active listener to listen to the issues of customers and solve them. I am also soft spoken, fast learner and very patient. I can work efficiently under any circumstances.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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