Subject: Tech Support Candidate - Sandeep Roy
From: Sandeep Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 05:16:52 -0500

| | Tech Support Test

Name | Sandeep Roy
E-mail | [email-masked]
Phone Number | (91) 8759678498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon sector 31 Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Technical support representative | 31 December 2020 | 16k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i check my internet connection is internet providing or not in cmd promt type ping Google.com or type google ip address.again if its not showing connected then i have check the WiFi address and reset the network settings.after that if its internet supply is ok then i have check browser go to advance options check if any firewall or any blocking cookies i clean it and reset it like default settings,then check browser is opening or not,
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth speaker then open mobile Bluetooth search device pair it and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Good service provider also make good communication with user.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |