Subject: Tech Support Candidate - Maninder Singh
From: Maninder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 05:11:52 -0500

| | Tech Support Test

Name | Maninder Singh
E-mail | [email-masked]
Phone Number | (91) 8264180648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iinet | ICT | 01/09/2019 | $3000
Previous Employer 1 | Dell | Tech support tier 2 | 2011 |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get an error I would use the troubleshooter to diagnose the issue.
I will restart the browser.
Will check if I have a working internet connection.
Will try another browser to check if the website opens to eliminate browser issue.
I will then try to open another website to figure out if the issue lies with the website itself.
Eventually I will try another device to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.
Ensure that the Bluetooth button is pressed on the speaker and it has a flashing light on the Bluetooth symbol.
Go to settings on my phone and turn on the Bluetooth to scan nearby devices.
Tap on the speaker name in the list of scanned devices to pair it if using for the first time and it might prompt for a code if its a new setup.
Once its paired,it will say connected and we are good to go.

What according to you makes you a good candidate for customer service or technical support job?

First of all my work experience in the customer service domain of 6 + years works in my favour.
I have the technical skills to assist customers in the easiest and effective ways possible.
I have a lot of patience that is required when handling customers.
My attitude to get the job done would keep me in good stead.
I have worked with a wide range of customer base including domestic,Canadian, US,Australian and New Zealand .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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