Subject: Tech Support Candidate - Sushil Kumar Bhau
From: Sushil Kumar Bhau <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 05:11:12 -0500

| | Tech Support Test

Name | Sushil Kumar Bhau
E-mail | [email-masked]
Phone Number | (91) 7051811228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mphasis limited | Technical support executive | 08-12-2020 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I closed the tab, then delete cache and temperory files, history and close the browser.

Again open the browser nad try to search the website again and I hope maximum, I fix the issue and also check internet is connected

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth from settings- scan the available device and connect or pairing the device and once connected device appear. You will ready to use it.
What according to you makes you a good candidate for customer service or technical support job? | I am hardworking, smart worker, fast learner. I can deliver the work before timeline. I can easily isloate the issue and explain the customer in simple manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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