Subject: Tech Support Candidate - Sourav Halder
From: Sourav Halder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 04:36:51 -0500

| | Tech Support Test

Name | Sourav Halder
E-mail | [email-masked]
Phone Number | (+91) 8755565245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | 24 December | 16500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we have to check internet is working or not on the device, if there is a red cross then there is issue with connection, maybe wire is broken or the port is not working or the device is not connected with any internet source to fix this we have to do hardware troubleshooting like checking the physical router that it is working properly or not replacing the ehernet cable, these things fixes the issue, if it still doesn’t fixes then we have to check for the NIC card, 2nd case is yellow triangle, if there is a yellow triangle at the bottom then there is some issue with the network settings and connection is fine, to fix this we have to do troubleshooting by going into the network settings
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth on both device, then mobile phone will search for Bluetooth of speaker after that it will prompt with the device name pairing key, if device name is same as of your device, click ok, it will be paired
What according to you makes you a good candidate for customer service or technical support job? | Understanding the problem properly and then start troubleshooting from scratch
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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