Subject: New Reply Received - Trip Virtual 22 Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 09:30:57 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Trip Virtual 22 Issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi, </span></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">They refreshed yesterday the Trip Virtual 22 and they have the same sound issue. </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I will try to record the audio and send it to you as soon as possible. </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Best regards,  </span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  </span><u><span style="font-size:9.0pt;color:#0563c1"><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  </span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><a href="https://mcusercontent.com/e22e2d08f1ba27a1c7e4527e1/files/68ab3314-c970-47f0-95b8-6cb26c160d50/Flyer_precios_Plan_Renove_White_Christmas.01.pdf" rel="noreferrer"><span style="font-size:9.0pt;text-decoration:none"><img width="589" height="253" style="width:6.1354in;height:2.6354in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEwMTk4NjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.DOr1IKesUUeqn_810je4H6MHfDjt9lSSeLy-BfgbcgU" alt="Firma WHITE CHRISTMAS_1"></span></a></div>
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<span style="font-size:9.0pt;color:gray">   </span><a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEwMTk4NjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jE4CxZm7ApEep_u-sFJQKka61ZJxgxcOYLAvmv8t3-Y" alt="FIRMA MAIL 3-2019 modelo 1e"></span></a><span style="font-size:9.0pt;color:gray">  </span><a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEwMTk4NjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.I9tbZSciGBEK1MIcJxGLHFI--d4ygoShQbt59mg6lkM" alt="FIRMA MAIL 4-2019 modelo 1b"></span></a><span style="font-size:9.0pt;color:gray">  </span><a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEwMTk4NjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TRAU6ZGP6V0IdXUd_cEEVNZVxiRs0-0oSxySbli1HGo" alt="FIRMA MAIL 5-2019 modelo 1b"></span></a><span style="font-size:9.0pt;color:gray">  </span><a href="https://www.linkedin.com/company/aefa-les-mills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEwMTk4NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Z9WzzW_KyoBDmw80Pp2F0Ru1T9f0EfTe41PEal0uU_E" alt="FIRMA MAIL 6-2019 modelo 1b"></span></a>
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<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 16 de diciembre de 2020 16:47<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Trip Virtual 22 Issue</div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We have played The Trip Virtual release 22 and<span style="color:#183247"> found no issues with sound or video. We</span></span><span style='font-size:10.0pt;font-family:"inherit",serif'> would suggest to the Club to refresh the release via the App Manage Downloads section by following the below instructions:</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Unlock the padlock to the top right of the App and enter your admin code</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Navigate to SETTINGS &gt; Manage Downloads</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Scroll to the release under the 'Downloaded' tab </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Click the refresh icon (the circle with the arrow), as below</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>The release should download straight away provided your iPad has a network connection</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><img id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgzNTc3OTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oWkjiuERBJQtVVTYrbi9F1UgL4B5um-ZIeCW4m83prQ" alt="image"></span></div></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please let us know how it goes. </span></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br><span style="color:#183247">Best Regards,<br>Olesia<br>Customer Services</span> </span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#183247'>Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#183247'><br></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178</a> </span>
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<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span></div></blockquote></div>
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<div>On Thu, 17 Dec at 1:26 AM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi, </span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Trip Virtual number 22. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>The exact point is from minute 16:17. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best regards, </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:#0563c1'><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div style="margin-bottom:12.0pt"><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://mcusercontent.com/e22e2d08f1ba27a1c7e4527e1/files/68ab3314-c970-47f0-95b8-6cb26c160d50/Flyer_precios_Plan_Renove_White_Christmas.01.pdf" rel="noreferrer"><span style="font-size:9.0pt;text-decoration:none"><img width="589" height="253" style="width:6.1354in;height:2.6354in" id="Imagen_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzU4NDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Wn6LDbh-Ysqlbnv-WPzhWztuhlYp4mshY7jp9LyApro" alt="Firma WHITE CHRISTMAS_1"></span></a></span></div></div>
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<span style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:gray'>   </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzU4NDQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1gsfbj8U9RsO24nMFimeHgl-4t6ggeJ5YxFdf0pdSDw" alt="FIRMA MAIL 3-2019 modelo 1e"></span></a></span><span style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzU4NDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6ePcJJkNPQEegY8Z0KDCx0nyQbAojGz_4w_mHsbMORk" alt="FIRMA MAIL 4-2019 modelo 1b"></span></a></span><span style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzU4NDYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jjS7XImLRyewtih-HCS-SPz0m_GkystIyT8mw7yTK9o" alt="FIRMA MAIL 5-2019 modelo 1b"></span></a></span><span style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://www.linkedin.com/company/aefa-les-mills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzU4NDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.UArZ5DIQUGvKPCkwOAhm9ULnJBITjZLELP2YMWe94CM" alt="FIRMA MAIL 6-2019 modelo 1b"></span></a> </span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 16 de diciembre de 2020 13:25<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Trip Virtual 22 Issue</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for you patience.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We would like to know which program the customer has a sound issue with. This will help us continue our investigation.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 17 Dec at 12:56 AM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are reviewing this issue and will share with you our investigation results shortly.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer support,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178</a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 16 Dec at 10:18 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi, </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This club reported me yesterday this issue: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>"A few days ago we checked the release 22 and detected a moment when the sound quality was getting worse and the bass disappeared and the volume fluctuated continuously. We thought it was a problem with our speakers and didn't think twice about it. This weekend we did a rehearsal and all the coaches did the session. It happened again and I took the iPad home to connect it to the TV: once again, it is a problem with the video and although the incident is short lived, it is enough to make everyone doing the session think how bad the sound quality is at the moment or that the speakers are not working. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The exact point is from minute 16:17"</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Let me know when you check this issue please. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards, </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Marc Raya</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Spain</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4178:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4178:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178