Subject: Tech Support Candidate - Ashutosh Tiwari
From: Ashutosh Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 04:00:08 -0500

| | Tech Support Test

Name | Ashutosh Tiwari
E-mail | [email-masked]
Phone Number | (+91) 7017160582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Jr eng technical support | 1 december 2020 | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check whether internet is working properly or not.
Then i will check the website address is correct or not.
Then i will  try to open some other website.
Then i will check in the other browser, may be this website is not a compatible in the curent browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all turn on the bluetooth speaker , change the mode of the speaker , then open a bluetooth in the mobile phone , scan for a available devices , now select the device name to connect with the phone.
What according to you makes you a good candidate for customer service or technical support job? | I am problem solving person and i can manage easily any irate customer. Also i have a good technical knowledge as i am from technical background.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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