Subject: Tech Support Candidate - Pradip Kumar
From: Pradip Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 00:03:45 -0500

| | Tech Support Test

Name | Pradip Kumar
E-mail | [email-masked]
Phone Number | (091) 9457070034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 62 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maa vaishno computers | Technical support | | 12550
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check version updated after cleancookeis of browser and restart browser...problem solve ...if not then reset browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Frist on bluetooth of mobile and on speaker
Then go to mobile bluetooth setting and search device and pair

What according to you makes you a good candidate for customer service or technical support job? | I have 2 yrs exp in in tech suport and i m also computer tech certificate holder rom niit ..so i m perfect for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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