Subject: Tech Support Candidate - Tarang Loknath Meshram Tarang
From: Tarang Loknath Meshram Tarang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 23:34:24 -0500

| | Tech Support Test

Name | Tarang Loknath Meshram Tarang
E-mail | [email-masked]
Phone Number | (0712) 8857878742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocepts | Analyst | Na | 32000
Previous Employer 1 | Infocepts | Associate engineer | 2019 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly will check with sys admin if the website is whitelisted Or not, if not then I will not try to open it from company asset and better switch to my personal laptop. If the website is still not working I will check my internet connectivity. Will try to ping the website, try to switch on other browsers, try to update my browser. If it still not working then it should be the webpage issue. And likely we may need to call a customer support and raise the request regarding the same if it is required to.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on blutooth speaker.
2.navigate to blutooth option on your mobile phone
3.Available devices will be displayed on you screen.
4. Connect the speaker.
5.Enjoy the Music

What according to you makes you a good candidate for customer service or technical support job?

Customer satisfaction
Self satisfaction on the stuffs which you are working

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |