Subject: Tech Support Candidate - Suyash Shukla
From: Suyash Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 17:27:44 -0500

| | Tech Support Test

Name | Suyash Shukla
E-mail | [email-masked]
Phone Number | (91) 7275729362
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pandav Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Associate operations -Reporting | Till now | 31k
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First and foremost, I would check the error message. All further action would depend on that error message.

If there is some problem with internet connectivity. I will perform internet trouble shooting.

I case of wire connection, I will check for wire (LAN) or my modem connection. Will try to rest the modem and configure it again.

If the connection is based on WiFi, I will check network and sharing center and run the windows build-in troubleshooter and fix the problem accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on phone's bluetooth
Step 2: open device bluetooth and put in in discovery mode/teething mode.
Step 3: In my phone I would be able to see the device I'm trying to connect. I will tap on that and speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in AT&T process as a technical support associate and also in windows microsoft as support engineer on the payroll of concentrix/convergys
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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