Subject: Tech Support Candidate - meenu verma
From: meenu verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 08:27:51 -0500

| | Tech Support Test

Name | meenu verma
E-mail | [email-masked]
Phone Number | (91) 9927290870
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
AD accounts, customer handling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | fujitsu consulting pvt ltd | service desk engg | 31 jan 2020 | 23500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

it depends on error...
if website is not getting load and getting error for that we have to follow some steps...
firstly we have to check the connection.
if connection is fine .
then we have to go to the control panel -->>network & internet--->> click on connected connection-->>> click on properties--->>> click on ipv4-->>click on properties--->>need to change preferred DNS server & alternate DNS server then click on ok and close
website will be working.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | enable the Bluetooth of mobile and then pair the speaker it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | i am having good technical knowledge and i am good at customer handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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