Subject: Re: Chat audits - Jayway+Doha+Txt+Colocation - 14/12/2020.
From: Deeksha Dadu <[email-masked]>
To: Vimal Tewari <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Date: Wed, 16 Dec 2020 13:14:16 +0000

Thank you Vimal.

@ Ashish: Who took this txtnation chat?

@ Nushat and Harsh: I need explanation for these mistakes. Why incorrect information and why was there delay in reply?? This is NOT acceptable. If you have doubts, it is your job to clarify. Please remember such careless mistakes will be penalised in future.

From: Vimal Tewari <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 December 2020 at 2:05 AM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, Abhishek Dalal <[email-masked]<mailto:[email-masked]>>, Kaeiara Blythe Delfino <[email-masked]<mailto:[email-masked]>>, Arjun LSM AJ <[email-masked]<mailto:[email-masked]>>, nushat hashmi <[email-masked]<mailto:[email-masked]>>, harsh sharma <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Chat audits - Jayway+Doha+Txt+Colocation - 14/12/2020.

Hi Team,

PFA for the audit report, dated 14/12/2020.

Chat audits for TxT Nation - 14/12/2020
Transcript id - rLN7SmIGdwVVTvum1k1TT0ISNEa8baAP - Visitor was looking for SMS services, however agent replied after 6mins with No opening and unfortunately, visitor left the chat.

Chat audits for Colocation - 14/12/2020
Chat ID: QL8B3IS2O4 - Visitor clearly informed not interested in our services, however agent replied after 2min & instead of closing the chat probed unnecessary, therefore visitor left the chat (Unnecessary Probing + Attention to details) - Chat was taken by Nushat.

Chat ID: QL2CX9UGVG - Visitor want Hacker n Tracking services, however agent did not shared any info about our services instead asked if visitor interested in our services, and unfortunately visitor left the chat (Attention to details) - Chat was taken by Harsh.

Total Chat availability for Colocation dated 14-Dec-2020 : 23h 27min

Total Chat availability for JayWay dated 14-Dec-2020 : 23h 16min

Thanks & Regards