Subject: Tech Support Candidate - Ajay Tiwary
From: Ajay Tiwary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 07:46:28 -0500

| | Tech Support Test

Name | Ajay Tiwary
E-mail | [email-masked]
Phone Number | (+91) 9748579555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy services | Buisness Process Lead | NA | 40000
Previous Employer 1 | Front Land IT Solutions | Sr Techinal Support Associate | January 2015 | 22000
Previous Employer 2 | Global IT Services | Sr. Techinal Associate | December 2013 | 29000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will do the trouble shooting in below order:-
1. Will check the Internet connection.
2. Will check if the website is blocked or not.
3. Will check if Website is down or not.
4. Will try with different browser.
5. Will try with IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will use the below steps:-
1.Switch on the BT speaker
2.Will switch on the BT in phone.
3. Search the BT device.
4. Select the BT speaker device and pair.

What according to you makes you a good candidate for customer service or technical support job?

We need to listen the query first and try to understand the situation or query as per customer's point of view.

Try to paraphrase the issue for better understanding.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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