Subject: Ticket re-opened - [#4178] Trip Virtual 22 Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 12:22:55 +0000

Hi Pritish Nandi,  Ticket “#4178 – Trip Virtual 22 Issue” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178 to view the ticket.  Ticket comment   
 Hi Olesia,  
   
 Ok, thak you very much.  

Marc Raya | Departamento de Asesoramiento | AEFA LES MILLS | [email-masked]

c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  www.lesmills.es  

  

 

De: Les Mills International <[email-masked]>  Enviado el: miércoles, 16 de diciembre de 2020 12:56 Para: [email-masked] Asunto: Re: Trip Virtual 22 Issue 

  Hi Marc,  
  ​  
  Thank you for reaching out to support.  
  ​  
  We are reviewing this issue and will share with you our investigation results shortly.  
  ​  
  Best regards,  
  Olesia  
  Customer support,  
  Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178  

 
  
 On Wed, 16 Dec at 10:18 PM , Marc <[email-masked]> wrote: 

  Hi,   
     
  This club reported me yesterday this issue:   
     
  "A few days ago we checked the release 22 and detected a moment when the sound quality was getting worse and the bass disappeared and the volume fluctuated continuously. We thought it was a problem with our speakers and didn't think twice about it. This weekend we did a rehearsal and all the coaches did the session. It happened again and I took the iPad home to connect it to the TV: once again, it is a problem with the video and although the incident is short lived, it is enough to make everyone doing the session think how bad the sound quality is at the moment or that the speakers are not working.   
     
  The exact point is from minute 16:17"  
     
  Let me know when you check this issue please.   
     
  Best regards,   
     
  Marc Raya  
  Les Mills Spain  

4178:859387