Subject: New Reply Received - Trip Virtual 22 Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 12:22:52 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Trip Virtual 22 Issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia, </span></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Ok, thak you very much. </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u>
</div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  </span><u><span style="font-size:9.0pt;color:#0563c1"><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  </span>
</div>
<div class="MsoNormal"><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><span style="text-decoration:none"> </span></span></u></div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><a href="https://mcusercontent.com/e22e2d08f1ba27a1c7e4527e1/files/68ab3314-c970-47f0-95b8-6cb26c160d50/Flyer_precios_Plan_Renove_White_Christmas.01.pdf" rel="noreferrer"><span style="font-size:9.0pt;text-decoration:none"><img width="589" height="253" style="width:6.1354in;height:2.6354in" id="Imagen_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzUzODQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.84MHtcd_Eq2zwtoRzAcgrknrubLBjAJkir9na_ivAc8" alt="Firma WHITE CHRISTMAS_1"></span></a></div>
<div class="MsoNormal" style="margin-bottom:12.0pt">
<span style="font-size:9.0pt;color:gray">   </span><a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzUzODUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.dMTM_GeNmNTsHiVXBNDxvgljW22OcxbpBZ3uYS5ohYE" alt="FIRMA MAIL 3-2019 modelo 1e"></span></a><span style="font-size:9.0pt;color:gray">  </span><a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzUzODYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.kSAH06P_SdtssSSDoJJFFYpe69fktJ6biD6hR3745CQ" alt="FIRMA MAIL 4-2019 modelo 1b"></span></a><span style="font-size:9.0pt;color:gray">  </span><a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzUzODcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ltBP0K6Qs405TUFdc3jFnuTs3S099IsSx51_cPug27I" alt="FIRMA MAIL 5-2019 modelo 1b"></span></a><span style="font-size:9.0pt;color:gray">  </span><a href="https://www.linkedin.com/company/aefa-les-mills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODA5MzUzODgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.x_RqNhaaZmT9udokjcg-GOLX7EuqlHGnhkRsKxPMZAI" alt="FIRMA MAIL 6-2019 modelo 1b"></span></a>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal">
<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 16 de diciembre de 2020 12:56<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Trip Virtual 22 Issue</div>
<div class="MsoNormal"> </div>
<div><div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are reviewing this issue and will share with you our investigation results shortly.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer support,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178</a></span></div></div>
<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div></blockquote></div>
</div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 16 Dec at 10:18 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span><span class="separator"></span>
</div>
<div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi, </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This club reported me yesterday this issue: </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>"A few days ago we checked the release 22 and detected a moment when the sound quality was getting worse and the bass disappeared and the volume fluctuated continuously. We thought it was a problem with our speakers and didn't think twice about it. This weekend we did a rehearsal and all the coaches did the session. It happened again and I took the iPad home to connect it to the TV: once again, it is a problem with the video and although the incident is short lived, it is enough to make everyone doing the session think how bad the sound quality is at the moment or that the speakers are not working. </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The exact point is from minute 16:17"</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Let me know when you check this issue please. </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards, </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Marc Raya</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Spain</span></div></div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4178:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178